Handshake – Howard Schultz and the Choice of Adding Value to Others
Adding Value to others is crucial in every area of your life, business, family, friends and even the stranger you meet today. Adding value to others is always reflected back to you. This next excerpt from my new book Handshake is on Howard Schultz and the priority he gave to valuing everyone in the Starbucks organization.
Between 1987 and 1992, Starbucks, under Schultz, opened 150 new stores. By September of 2009 Schultz was operating stores in more than 50 countries, through more than 16,000 stores around the world.
Schultz always said that the main goal was, “to serve a great cup of coffee.” But attached to this goal was a principle: Schultz said he wanted “to build a company with soul.” This led to a series of practices that were unprecedented in retail. Schultz insisted that all employees working at least 20 hours a week get comprehensive health coverage. Then he introduced an employee stock-option plan. These moves boosted loyalty and led to extremely low worker turnover.
… Starbucks has achieved what many thought impossible under the umbrella that if you add value to people, value will be added to you. In a society that is self-driven, adding value to people may seem like a waste of time. Those who think that way have no clue to the power that comes from this practice. When you determine to be “others” minded, you have made a decision that will alter your life.
Listed are some of the benefits you will learn in this chapter regarding adding value to those around you:
a) You deposit success into others
b) You build your network
c) You build loyalty
d) You build longevity
e) You create a winning atmosphere
f) You increase your level of influence
g) You will receive a great return on your investment
Until next time,
QUOTE OF THE DAY:
In helping others, we shall help ourselves, for whatever good we give out completes the circle and comes back to us.
— Flora Edwards
Posted on January 10, 2011, in choices, compassion, Habits, influence, Leadership, Personal Growth, Relationships and tagged Adding value to others, Leadership, loyalty, motivation, Personal Growth, recognition, respect, team building, Techniques of effective leaders. Bookmark the permalink. Leave a comment.