Becoming a “Master Communicator” With Your Team
Studies show that one of the top reasons for divorce among couples in America is poor communication. This problem with communication is that it not only creates problems in marriages, but it creates problems in the workforce as well. Learning to communicate with your team sounds easy in theory but is much more difficult for leaders to accomplish than most would think.
It is important for you, regardless of the kind of team you lead or the size of team you lead, that you lead that team from a point of strong, clear and healthy communication. Here are some ways you can become a “Master Communicator” to the team you lead:
1) Don’t try to sound “managerial”
You may have some preconceived notion of how a manager should talk, but confident leaders don’t adopt jargon to impress staff and team. Our message can often get lost in our attempts to sound managerial or knowledgeable. Be yourself, don’t be a carbon copy of someone else’s idea of what a strong leader sounds like.
2) Talk with – rather than at – people
People in positions of power often make the mistake of talking “at” others in a direct, abrasive manner. Telling your team members what you know and displaying your experiences, while forgetting to listen to the opinions of others could cost you leadership credibility. Stay clear of the “I know this and you don’t” tone. It is an out of date dictatorship style that will never persuade your team member to loyalty or longevity.
3) Speak without judging
There are times when the hammer needs to drop and you need to drop it, but the majority of the time you must learn to be more persuasive than abrasive. You can accomplish this by learning to speak to someone without judging them. This critical approach will move your team closer to you rather than, pushing them farther away from you.
4) Don’t disguise direct order as suggestions
Don’t say “This is only a suggestion,” when you mean, “Do it this way or else.” You will only confuse the team member. They’ll quickly conclude that they receive more credit when they use your ideas than when they rely on their own. I am not suggesting for you to be a dictator but when you feel that you need to be direct…be direct.
5) Limit e-mail
Although technology can make us more efficient, it can also make your team feel less connected to you. Corresponding primarily through email has a tendency to alienate the needed face to face moments that build the relationships among your team. I am not saying not to use e-mail, it is a great tool, just evaluate yourself and make sure that you are having enough face time with your team members.
Until next time,
QUOTE FOR THE DAY:
“If you want to succeed you should strike out on new paths
rather than travel the worn paths of accepted success.”
John D. Rockefeller
Posted on November 9, 2009, in Communication, Leadership, Relationships, Team and tagged Communication, Effective Leader, Human Relations, Leadership, motivation, personal relationships, respect, team building, Techniques of effective leaders. Bookmark the permalink. Leave a comment.